Shipping/ Delivery

  1. Where do you ship from?
    • We are based in Malaysia. All of our items would be shipped from Petaling Jaya, Selangor through Pos Laju.
  2. Where do you ship to?
    • We currently ship to Malaysia, and we’re planning to ship worldwide in the future. If you are from other countries and intend to purchase, kindly inform our support team (akandcomy@gmail.com) for more details.
  3. How long is the processing time?
    • We do take 1-3 working days to prepare, pack and fulfill every order. 
  4. How long is the delivery?
    • All West Malaysia package should take around 1 – 3 working days from the estimated date of shipment given
    • All East Malaysia package should take around 5 – 9 working days from the estimated date of shipment given
    • This excludes weekends & public holidays.
  5. What is your return policy?
    • All items sales are final and non-refundable. Please note that exchanges are only available if you have received a damaged order. Only if the item you’ve received is defective or damaged, you may send your exchange request to support squad within 7 days of receiving
    • The condition of the product will be reviewed by AK & Co upon receiving it and the exchange will proceed once the product has been approved. Exchanges are based on availability of stock, so unfortunately, if the product has been sold out, we will proceed with a refund
    • If we do not receive it within the given time frame, we will not proceed with the request. Please ensure that the product is new, unused, with no additional damage, and in the original box or packaging with no evidence of service, alteration, wear of any kind
    • Please note that AK & Co does not cover the cost of any return shipping. If the non-faulty returned product is found to be defective, AK & Co will send it back to the customer.


Orders & Payment

  1. I haven’t received my order confirmation email, what should I do?
    • If you have not received your order confirmation email within 24 hours of making your purchase, please drop us an email support team (akandcomy@gmail.com) together with your order number, and we’ll look into it for you.
  2. What should I do if I receive the wrong product?
    • We’re so sorry for the issue. Please kindly drop an email to support team (akandcomy@gmail.com) with your attachment and order ID, and we’ll look into it for you
  3. I’ve been charged wrongly for my purchase, what should I do?
    • Most of the payment will be collected securely from our payment provider. If you accidentally made a wrong item purchased, kindly email to our support team (akandcomy@gmail.com) including your order ID and details
  4. Can I choose the currency I pay in?
    • Yes you may insert your desired currency via our Paypal payment method
  5. What forms of payment do you accept?
    • At the moment, we only accept payments from Visa or Mastercard credit and debit cards through Paypal